Shipping Information

Inside this page: Shipping | International Shipping | Our Guarantee/Returns | Where Is My Order? | Providing Feedback

At Teaching Strategies, we pride ourselves on getting our products to our customers in a timely manner.  Please take a moment to review our Shipping Policies. If your organization has special shipping instructions please contact our Customer Solutions Department directly at 1-800-637-3652.

Typically, in-stock items are processed and shipped within 2-3 business days (Monday through Friday). We do not ship on the following holidays: New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

Orders from customers who have selected "next day", "2-day", and "3-day" shipping take priority. All other orders are shipped within 2-3 business days. We do not offer Saturday or Sunday delivery.

Domestic Shipping Rates (including Alaska, Hawaii, and Puerto Rico)
as of January 1, 2008

*UPS Ground is not available to Alaska, Hawaii or Puerto Rico

**Rush orders must be received by 12:00 noon U.S. Eastern Time (ET), Monday-Friday, to be shipped that day.

back to top

International/U.S. Territory Shipping Rates

International customers may order directly from Teaching Strategies. If you are ordering from Canada, Australia, New Zealand, Papau New Guinea, or Japan please order from one of our international distributors in your local area.

If you live in Australia, New Zealand, or Papau New Guinea, please contact Pademelon Press, +61 2 9634 4655.

If you live in Canada, please contact Nelson Education, 800-268-2222. 

If you live in Japan, please contact Sales Promotion Japan, Inc., 474-64-1300.

If you live in Malaysia, please contact UBS, +603-9100 1868.

If you live in Taiwan, please contact Winjoin Books, (02) 2391-4280.

* Each set of 10 Parent's Guides counts as one book.

Parcel Post Air guarantees delivery within 2 weeks. UPS international guarantees delivery within 5 days. International orders are generally shipped within 48 hours if received by 12 noon ET, Monday-Friday.

back to top

Teaching Strategies guarantees your complete satisfaction. If you are not happy with your order, simply return the item(s) in sellable condition within 30 days for a full refund, excluding shipping and handling fees. However, all video and software sales are final. Teaching Strategies is not responsible for returned items that are lost or misdirected.

Please return item(s) to:

Ware Pak
Attn: Returns
2427 Bond Street
University Park, IL 60466

back to top

Where Is My Order?

The best way to ask questions about your order is to complete our Order Inquiry Form.

If you prefer, you may or call 1-800-637-3652 to speak to a Customer Solutions Specialist. Specialists are available Monday-Friday, 8:30 a.m.-7:00 p.m. ET.

back to top

Providing Feedback, Asking Questions, and Sharing Ideas

Do you need help with one of our products?  Do you want to let us know about a great experience or an experience that was not so great? Do you have an idea to help us improve our products and services? Please complete our online Customer Solutions Inquiry Form. Comments are read daily.

back to top