Information About Ordering From Teaching Strategies
Online Security | Ordering Options | Payment Options | Shipping Information | Returns | Where is My Order? | Membership | Comments and Suggestions | Colleges and Universities
Teaching Strategies is here to help you. Your trust is important to us, so we aim to provide you with all the information you need to do business with us. The information in these pages will provide you with most of the answers to your questions, but if you need additional help, simply contact us by completing our Customer Solutions Inquiry Form. You may also speak to a Customer Solutions Specialist between 8:30 a.m. and 6:00 p.m. Eastern Time (ET), Monday through Friday at 1-800-637-3652.
Download Teaching Strategies Tax Payer ID/W-9 Form (PDF).
Please take a moment to review our Security and Privacy Policy.
We invite you to place an order online, by phone, or by fax. **Purchase orders are accepted with any order.
- Online
- Telephone: 800-637-3652 or 301-634-0818 (Monday-Friday, between 8:30 a.m.-6:00 p.m. ET)
- Fax: Use the order form from our catalog or use a purchase order. Fax the order form to 301-634-0826.
- Mail:
Teaching Strategies, Inc.
PO Box 42243
Washington, DC 20015
Online
Visa, MasterCard, Discover, American Express, or purchase order**
(See our Web page that has more information about paying with a purchase order.)
** If you select the purchase order option, you must first complete your order online. Then fax a copy of the order confirmation page and the actual purchase order to 301-634-0826 within FIVE (5) business days of placing your order. You must fax the purchase order within FIVE (5) business days or your order will be cancelled. Once we receive your purchase order, your order will be processed within 72 hours. Your order will not be processed until the purchase order is received.
**If you pay by purchase order, you will receive an invoice in the mail. Our payment remittance address is:
Teaching Strategies
PO Box 791035
Baltimore, MD 21279-1035
Fax
Payment may be made by Visa, MasterCard, Discover, American Express, or purchase order only. If you are going to pay by purchase order, a copy must be included when you submit your order.
Mail
Payment may be made by Visa, MasterCard, Discover, American Express, check, purchase order, or money order. All orders must be accompanied by payment.
Web Discounts
We offer a 15% discount on most, but not all, Teaching Strategies books ordered from our Web site. We do not offer the 15% discount on non-Teaching Strategies products. Other exclusions apply.
If an item receives a 15% discount, you will see below the item's price "Receives 15% Web discount at checkout."
From time to time, we make special offers to our customers, including coupons, special sales, and promotions. These special offers may not be combined with the Web discount on the same item.
Sales Tax
You are required to pay sales tax only if you are a resident of Illinois, Maryland, or North Carolina. If appropriate, sales tax will be added automatically to your online order.
Typically, in-stock items are processed and shipped within 2-3 business days (Monday through Friday). We do not ship on the following holidays: New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.
Orders from customers who have selected "next day", "2-day", and "3-day" shipping take priority. All other orders are shipped within 2-3 business days. We do not offer Saturday or Sunday delivery.
Domestic Shipping Rates (including Alaska, Hawaii, and Puerto Rico) as of January 1, 2008.
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| UPS ground* |
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| UPS 3-day** |
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| UPS 2-day** |
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| UPS next day** |
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*UPS Ground is not available to Alaska, Hawaii or Puerto Rico.
**Rush orders must be received by 12:00 noon U.S. Eastern Time (ET), Monday-Friday, to be shipped that day.
International/U.S. Territory Shipping Rates
International customers may order directly from Teaching Strategies. If you are ordering from Canada, Australia, New Zealand, Papau New Guinea, or Japan please order from one of our international distributors in your local area.
If you live in Australia, New Zealand, or Papau New Guinea, please contact Pademelon Press, +61 2 9634 4655.
If you live in Canada, please contact Nelson Education, 800-268-2222.
If you live in Japan, please contact Sales Promotion Japan, Inc., 474-64-1300.
If you live in Malaysia, please contact UBS, +603-9100 1868.
If you live in Taiwan, please contact Winjoin Books, (02) 2391-4280.
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| Parcel post air |
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| UPS international |
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*Each set of 10 Parent's Guides counts as one book.
Parcel Post Air guarantees delivery within 2 weeks. UPS international guarantees delivery within 5 days. International orders are generally shipped within 48 hours if received by 12 noon ET, Monday-Friday.
Teaching Strategies guarantees your complete satisfaction. If you are not happy with your order within 45 days of the shipment date, you may return the products in their original condition (unmarked, not damaged) for any reason, for a full refund (less shipping charges). However, all video and software sales are final. Teaching Strategies is not responsible for returned items that are lost or misdirected.
To return an item, please contact our Sales and Customers Solutions Team to obtain a valid Return Authorization Number (RA#). Packages received without a valid RA# are not guaranteed to be accepted and are subject to being returned to sender. The RA# will assist us with processing your return as quickly and accurately as possible and is the only way to ensure you will receive proper credit for your return. You may call 1-800-637-3652 or e-mail Customer Solutions.
Undeliverable or Refused Packages
We incur shipping and handling costs on all shipments to customers. In the event that an order is cancelled or refused, it will be subject to a 5% restocking fee. If it is determined that a shipment was made in error on the part of Teaching Strategies, we will accept the return at our expense and credit your account or ship the proper product immediately upon receipt of the returned item(s).
Please return item(s) to:
Ware Pak
Attn: Returns
2427 Bond Street
University Park, IL 60466
The best way to ask questions about your order is to complete our Order Inquiry Form.
If you prefer, you may call 1-800-637-3652 to speak to a Customer Solutions Specialist. Specialists are available Monday-Friday, 8:30 a.m.-6:00 p.m. ET. You may also .
Throughout our site, you will find frequent reminders and invitations to join our community. When you join, you set up an account that is associated with your e-mail address and your unique password. As a member, you can enjoy access to "Members Only" content, downloads, and special offers, and you can use the expedited ordering process. This means you will only have to enter your address once. From then on, you just log onto the site, load up your cart, and click to complete your order.
When you make a purchase through our online bookshop, you will be offered the opportunity to establish a Web site account. You may complete your order without setting up an account.
Providing Feedback, Asking Questions, and Sharing Ideas
Do you need help with one of our products? Do you want to let us know about a great experience or an experience that was not so great? Do you have an idea to help us improve our products and services? Please complete our online Customer Solutions Inquiry Form. Comments are read daily.
Ordering Information for Colleges, Universities, and University Bookstores
Our books and assessment materials are used in college classes worldwide. Please take a moment to learn more.